Lean Systems and Commitment Based Management: A Perfect Fusion
16 Sep 2016 10:16
View our very latest publication: A Perfect Fusion
The paper describes Pathfinder’s experience of working with the disciplines of commitment based management and lean systems thinking in the area of business design, process improvement and next generation customer service improvement, where the absolute basics of customer service have not changed.
In this paper we also explore how lean systems and commitment based management are a perfect fusion for optimising cost, resulting in significant cost savings.